• Sales Support Assistant

    Irish Boat Shop
    Job Description
    Reports to: Vice President - Sales

    Location: Harbor Springs and Charlevoix, Michigan

    Purpose: To provide administrative support to the Sales Department and Ship Store.

    Administrative Responsibilities:

    • Answer and route phone calls and emails professionally and accurately
    • Use Excel to manage lists to include brokerage listings, customer files, and inventory lists
    • Generate and distribute reports and listing agreements
    • Manage manufacturer rebates and incentive programs
    • Register manufacturer warranty information
    • Update and maintain customer database

    Sales and Store Support Responsibilities:

    • Greet and help customers entering the store and sales area
    • Lead management for walk-in traffic and Internet leads
    • Maintain and continuously improve customer follow-up
    • Update and maintain brokerage boards
    • Show boats and photograph boats for listings
    • Assist with customer communication and concerns, paperwork, and sales procedures
    • Act as back-up to store staff to include register operation, stocking, flag tasks, coffee, and customer service
    • Maintain showroom and build boats for showroom display
    • Assist with selling seasonal dockage
    • Assist with transient dockage during the shoulder seasons of spring and fall

    Event Planning and Marketing Responsibilities:

    • Use prospecting tools to increase customer base
    • Help oversee social media accounts and develop strategies to improve positive exposure
    • Update, maintain, and print all forms of advertising
    • Arrange special projects and events from inception through completion, including managing to a budget and assessing the effectiveness of the event.
    • Maximize exposure of events via social media, advertising, and other methods
    • Update website

    Other Duties as Assigned

    Qualifications and Requirements:

    • Have a love for the marine industry and boating
    • Demonstrated ability to communicate and interact positively with people
    • Outgoing, detail-oriented, proactive, and self-motivated
    • Willingness to learn and be an active team member
    • Proficiency in Word and Excel applications, experience with In-Design and/or Publisher preferred
    • Ability to climb ladders and stairs, to lift up to 40 pounds occasionally, and to get on/off boats of varying sizes
    • Ability and willingness to work six days a week during the high season and sometimes Sundays for special events

    Job Type: Full-time

    Required experience:

    • Boating experience preferred but not required: 1 year


    Required license or certification:

    • Valid Michigan Driver's License - no restrictions


    Required education:

    • High school or equivalent


    • Year-Round, Full-Time Employment.
    • Health, Dental, and Vision Insurance.
    • Life Insurance Plan.
    • Retirement Plan.
    Contact Information
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