Guest Service Associate - Full time

As a Guest Experience Associate at Crooked Tree Arts Center - Petoskey, you’ll be the
friendly face of a creative, inspiring, community-based arts organization that has served
Northern Michigan for over 50 years. Our front desk will be your domain as you warmly
welcome CTAC friends old and new, efficiently and accurately process transactions, and
assist with arts programming and administrative tasks.
This salaried, full-time position is ideal for an outgoing, self-motivated, people-person
who loves the arts and values working in a pleasant, creative, mission-driven
environment. This position will average 40 hours a week, (9:00 AM - 5:00 PM, Tuesday
through Saturday), with occasional evening hours for special events.
At CTAC, our mission is to inspire and enrich lives through the arts. We offer year-round
visual arts exhibitions, performances, classes, lectures, and other special events. The
Guest Experience Associate will share information with visitors about current and
upcoming programming, our membership programs, and volunteer opportunities.
Located in downtown Petoskey’s historic Gaslight District, we also serve as an unofficial
information booth for visitors from across the globe.
While an arts background is a plus, we will provide training and resources so that you
can speak knowledgeably about our artists and exhibits.
Reports to:
The Guest Experience Associate at our Petoskey location reports to the Business
Director.
Essential Duties and Responsibilities:
● Manages the front desk and greets and engages visitors at the Arts Center.
● Manages the volunteer database and coordinates volunteer recruitment for all
program areas.
● Processes transactions in-person and over the phone, including class
registrations, memberships, donations, tickets for events and art sales.
● Answers questions about upcoming events and classes, navigating our website,
things to do in Petoskey, the history of our building, and much more.
● Prepares orders for shipping.
● Assists with inventory management and record keeping.
● Assists with occasional administrative tasks, including but not limited to: phone
thank you calls, writing thank you notes, preparing mailings, creating product
labels, etc.
● General upkeep and presentation of the galleries and public spaces.
● Completes tasks using our Customer Relationship Manager system (Neon),
Google Docs/Drive platform, Microsoft Windows and Office, Gmail.
● Manages special projects as assigned.
Conditions:
Candidates must be able to lift up to 50 pounds or more and have a valid driver’s
license.
Knowledge, Skills, and Abilities Required:
● Outstanding customer service skills.
● Ability to communicate with a diverse public with warmth and ease.
● Skills necessary to use Windows-based computers and programs to process
transactions and complete administrative tasks efficiently.
● Knowledge/experience in the arts is a plus but not required.
Minimum Qualifications:
Applicants with a variety of backgrounds may be considered. Applicants should have
experience and relevant knowledge of front desk duties, retail, customer service, and
events.
Compensation:
● Salary Range: $35,000-$40,000 commensurate with experience
● Health Insurance
● 403 B Retirement Plan
● Short-Term Disability Plan
● Two weeks paid vacation, plus paid time off between Christmas and New Year’s Eve and
spring break
To apply:
Forward cover letter and resume by March 15, 2023 to:
Megan DeWindt, President
Crooked Tree Arts Center
megan@crookedtree.org
For more information, visit www.crookedtree.org.