• Assistant General Manager

    Posted: 03/27/2024

    Job Title: Assistant General Manager

    Location: Harbor Springs, Michigan

    Position Type: Full-Time Salary

    Reporting to: General Manager

    Direct Reports: Housekeeping Supervisor, Front Desk, and other positions as needed.

     

    Our Story

    We are thrilled to welcome you to Otis, your gateway to the breathtaking beauty of Northern Michigan. We have spent the last year transforming an historic 10-acre property into a place of endless discovery, good design and authentic hospitality. Guided by seasons, Otis is the place for disconnecting from the day-to-day… your new Up North tradition in the making.

    By joining the Otis team, you will have the unique opportunity to be part of building a boutique experience from the ground up! We are devoted to becoming the place our guests seek to return–by building enduring relationships and traditions, delivering thoughtful hospitality, and creating personalized experiences. Help us build our story, while we reinvest in you and provide you with opportunities as you grow alongside us.

     

    Job Summary

    The Assistant General Manager works closely with the General Manager to ensure exceptional guest hospitality and efficient business operations. This role involves overseeing various departments, staff leadership, community engagement and implementing strategies to ensure that organizational goals are met. The Assistant General Manager leads daily operations and is responsible for maintaining exceptional service standards.

    Responsibilities

     

    Hospitality & Guest Experience

    • Responsible for embodying and ensuring that all guest experience standards are upheld and provides additional training to team members when needed.

    • Manages daily reservations and prioritizes team communication to ensure awareness of incoming & outgoing guests.

    • Responsible for monitoring, reporting, and responding to Guest feedback on all guest review sites and hotels NPS and guest feedback.

    • Anticipates guests needs and proactively resolves issues in an empathetic and professional manner.

     

    Operations Management

    • Prioritizes the safety & security of all guests & employees by implementing and enforcing health and safety protocols to maintain a safe environment.

    • Oversees the day-to-day operations of the hotel within the guidelines/policies and guest experience expectations, including optimal levels of effective staffing and opening/closing procedures.

    • Monitors & optimizes the back of house supply costs through vendor coordination, accurate ordering, weekly inventory audits, reviewing financial reports, and taking necessary actions to ensure on time and on budget inventory.

    • Ensures optimal functioning of all departments by collaborating and setting goals to increase efficiency and effectiveness of all business sectors.

    • Monitors financial performance and work with the General Manager and finance department to develop budgets, control expenses and drive revenue.

    • Prepares reports, presentations, and other documents for senior management as needed.

    • Ensures compliance with federal, state, local and company policies, procedures, and regulations.

     

    Team Management

    • Supports the management, recruitment, training, supervising, coaching, and motivation of all hotel team members to create an environment that nurtures ideas and develops future talent for succession planning.

    • Ensures teams are trained and developed in alignment to new procedures and policies.

    • Develops tools and resources to coach and develop team members to achieve quality standards and expectations.

    • Continuously recognize and promote efforts of team members to build a culture of working together and feeling valued for what we do.

     

    Qualifications

     

    • 5+ years in a related position

    • 3+ years in a managerial or supervisory role, preferably in a similar industry.

    • Strong computer literacy skills with exposure to property management systems (PMS), point of sales (POS), customer relationship management (CRM), payroll management systems, Microsoft Office Suite, and Good Workspace.

    • Familiarity with relevant laws, regulations, and industry standards.

    • Clear, concise, and thoughtful written/verbal communication skills.

    • Strong business acumen with the ability to understand and respond to business metrics and data.

    • Self-starter proactively identifies opportunities within guest experience, operations, and team development to continuously improve the business on all fronts.

    • Flexibility to work nights, weekends and holidays as needed.

     

    Benefits

    • Medical, dental, vision and life coverage

    • Paid Time Off

    • Paid Holidays

    • 401k matching (after 1 year of employment)

    • Employee discounts

     

    All interested should send their application to:

    Careers@otisharborsprings.com